Terms & Insurances

Public Liability Insurance – £2m

HCP is fully Insured with Axa Insurance and now has a £2m liabilty cover renewed each year. Please contact the office for any further details or copies of cover.

OFTEC Workmanship Warranty Scheme

HCP now has full Workmanship Warranty to £10,000 – Please enquire with the office should you wish for information regarding the cover or contact OFTEC direct on 0845 658 5080 quoting  Engineer Ref no: 34095 – or click on link: http://www.oftec.org.uk/consumers/workmanship-warranty

Complaints

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted traders in the first instance on 0117 981 2929.

Cooling Off Period

As the consumer you have the right to cancel any contract within 14 days of either written or verbal agreement.  For further information please see the following links:

http://www.which.co.uk/consumer-rights/action/how-to-cancel-a-contract-without-being-penalised

https://www.citizensadvice.org.uk/consumer/changed-your-mind/cancelling-a-service-youve-arranged/